It is the policy of M.R. Electrical Services Ltd to provide a service to meet with the requirements of its customer:

Our customers will be treated courteously at all times whether this is by operatives, or office staff.

Operatives will endeavor to work as cleanly and as quietly as possible at all times.

We will work with as little disruption to our customer as possible.

All repairs will be undertaken within 5 days of initial contact.

All emergency repairs will be carried out within 12 hours of being reported.

We aim to have all works complete within a stated time scale.

We will provide every customer with a courtesy call within 5 days of works being completed.

All customer complaints or queries will be dealt with as quickly as possible and in strictest confidence.

Complete satisfaction is paramount in helping provide an efficient service to our customer and we will always appreciate their constructive comments in order to maintain this.